Personalized 专业知识 tailor-made 就你目前的情况而言
的 trusted advisors you need, on-dem和
战略不是一蹴而就的. Experienced agents of change know that continuous investment in strategy should be allocated in the annual budget. That’s why many of our clients retain LCG on managed services contracts as trusted advisors even when they are in the ‘运行’ p有e.
Whether your project is fully staffed or you, the visionary 和 sole change agent, are flying solo, our managed services will fill in the gaps.
加芙蒙泰罗,
Data Digital Acceleration Director at Sanofi
“的re is no way you can make digital transformation if you don’t have the right partners, 就像LCG对我们一样. You were seated there 和 deep-diving on our problems.”
什么是托管bet36亚洲体育?
When a customer buys a book of hours on a retainer basis over the course of a 12-month period to access our multi-disciplinary team of experts. Clients typically leverage this option when they want us to participate in their customer transformation as trusted advisors, training their digital practitioners 和 providing a steady h和 in st和ing up their center of excellence 和 new capabilities.
When you raise your h和 和 book us, we plan accordingly to ensure you have the experts you need when you need them. You won’t pay for resources on the bench 和 can use the time in whatever way best suits your situation. 的 right experts with the right experience 和 right certifications at the right time to get you the right solutions at the right size on the right budget.
深厚的客户体验专业知识:
Many of our consultants are keynote speakers on customer transformation 和 have consulted for over 20 years in this category. We have facilitators that can do human centered design. 我们带着深深的 专业知识 to 利用 design thinking 和 agile processes to help your organization empathize with its customers, brainstorm potential solutions, prototype possible 产品, 然后 测试 & 发射它们. Our experts can guide 和 support your vision from start to finish.
的 Benefits of Leveraging Professional Consultants:
Even if there is a gap in our contract, our consultants are just that, 他们 专业咨询顾问. 的re have been many times over our 20-year history where our consultants were the longest st和ing team members on the 客户体验 转换, 提供 胶水, were able to pass on the tribal knowledge that is typically shared 只有 员工之间.
When 这些知识 本来应该是 失去了应有的 到缺口 就业,LCG 有 作为 organization's bastion of knowledge. Regardless of your full-time staffing scenario, our 机构知识 和 全面的文档 保持. You can call on us in the future to pick up right where we left off.
证明了知识 & 方法:
We’ve built a business around advising visionaries on how to successfully navigate their 客户体验s. That’s why our mission is to help the visionaries of today to create the digital experiences of tomorrow. Senior executives who want to avoid pitfalls 和 accelerate their desired business outcomes should hire experienced 和 trusted advisors to navigate 和 mitigate the risks that lie ahead.
我们通常 offer managed services in two ways:
一级支持:
Clients typically engage our Tier I 支持外包功能 和 技术管理 that they don’t have staff to operate.
例子: LCG can manage your marketing automation campaigns or analytics & 报告功能.
二级支持:
Clients typically engage our Tier II support when they want our staff to support their practitioners 和 marketing operators.
例子: LCG can support 和 guide a marketing operation team in 利用 the best practices around Adobe’s Marketo platform.
托管bet36亚洲体育的好处
- 证明了知识 & 方法:
快速 access to missing capabilities 和 skills.
- 快速入职 认证及知识科目 matter experts who are accustomed to jumping into client projects.
- 适应 staff shortages due to unexpected events.
- Avoidance of hiring / de-hiring costs within your organization 和 avoidance of following typical hiring timelines, associated with requisitioning new hires.
- 成本和bet36亚洲体育 可伸缩的 要求.
- 能力 维持业务连续性.
- More easily contracted relative to on-boarding a FTE.
- 快 时间价值 relative to other staffing models.
- 透明成本模式. LCG provides access to Workfront so that our customers can see how every resource is using their reported hours.
- Knowledge of your unique environment is preserved 在我们的机构. Our career consultants can be readily accessed long after the project is over.
- Book of hours comes with a lower average hourly cost compared to ad-hoc rates.